Terms & Conditions

 

Welcome to UniCraftJP. These Terms & Conditions apply when you use our website or purchase products from our online store.

By placing an order with us, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Our Products

We aim to describe and photograph our products as accurately as possible.

Colours may appear slightly different depending on your screen, device settings and lighting conditions. For fabrics and other textile products, pattern placement, texture and other minor variations may also occur.

Product availability, descriptions and prices may be updated from time to time.

Orders

When you place an order, you are making an offer to purchase from UniCraftJP.

Your order is confirmed once we have accepted it and payment has been successfully processed.

If we are unable to accept or fulfil your order, we will contact you using the details provided with your order.

Please check your order details carefully before submitting your order.

For information about cancelling an order, including fabric and other cut-to-length items, please see our Return & Refund Policy.

Prices and Payment

Prices shown on our website are the prices applicable at the time you place your order.

Shipping charges are calculated and shown before you complete checkout.

For international orders, customs duties, import taxes or other charges may apply depending on the destination country and how the order is shipped. Any charges payable directly to customs authorities, carriers or other third parties are the customer's responsibility unless otherwise stated at checkout.

Payment must be successfully completed before we can process your order.

Shipping and Delivery

Orders are shipped using the delivery method selected at checkout.

Delivery times are estimates and may be affected by postal services, carriers, customs processing or other circumstances outside our reasonable control.

We remain responsible for your order until it is delivered to you, except where you arrange your own carrier independently.

Please see our Shipping Policy for further information about delivery methods, dispatch times and international shipping.

Returns, Refunds and Cancellations

Returns, refunds, exchanges and order cancellations are handled in accordance with our Return & Refund Policy.

Some items, including cut-to-length fabrics, personalised or custom-made products and certain sealed hygiene-related products, may not be eligible for return.

Nothing in these Terms affects your legal rights in relation to goods that are faulty, damaged, incorrectly supplied or otherwise do not meet the requirements of UK consumer law.

Website Use

You may use our website for lawful personal shopping purposes.

You must not misuse the website, attempt to interfere with its operation or security, introduce malicious software, copy or scrape website content without permission, or use the website for fraudulent or unlawful purposes.

We may restrict access to the website where reasonably necessary to protect our store, customers or services.

Intellectual Property

Unless otherwise stated, the content created for the UniCraftJP website, including our text, graphics, branding and original images, is owned by or licensed to UniCraftJP and is protected by applicable intellectual property laws.

Third-party brand names, trademarks, product images and other intellectual property remain the property of their respective owners.

You may not reproduce or commercially use our website content without permission.

Third-Party Services and Shopify

Our store is powered by Shopify.

Some parts of our website or checkout may use services provided by Shopify or other third-party providers, such as payment, shipping or website services.

Purchases made from this store are transactions between you and UniCraftJP.

Third-party websites and services may have their own terms and privacy policies.

Privacy

We handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used and shared when you use our store.

Liability

We do not exclude or limit any liability that cannot legally be excluded or limited under UK law.

We are not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms limits your statutory rights as a consumer, including your rights where goods are faulty, not as described or not of satisfactory quality.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our store, services or legal requirements.

The version published on our website at the time you place an order will apply to that order.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also have rights under the laws and courts applicable where you live.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

UniCraftJP
hello@unicraftjp.com