Return & Refund Policy

 

We hope you are happy with your purchase from UniCraftJP. If there is a problem with your order, please contact us and we will be happy to help.

Fabric and Cut-to-Length Items

Please choose your fabric carefully before placing your order.

Our fabrics are cut from a continuous roll specifically according to the quantity selected for each order. Once fabric or other cut-to-length items have been cut or prepared to fulfil your order, we do not accept returns or exchanges.

We do not accept returns or exchanges of cut fabric or other cut-to-length items, including where:

  • the colour appears slightly different from what you expected due to differences in screens, devices or display settings;

  • the texture, weight and feel of fabric can be difficult to judge accurately from photographs alone;

  • the pattern placement differs from the photographs shown;

  • there are minor variations in colour, weave, print placement or texture that are part of the normal manufacturing process.

Other Non-Returnable Items

We cannot accept returns of:

  • personalised, bespoke or custom-made items;

  • items that have been cut, sewn, washed, altered, treated or otherwise used after delivery;

  • sealed items that are not suitable for return for health or hygiene reasons once the seal has been opened or removed after delivery;

  • items damaged after delivery through misuse or improper handling.

Damaged, Faulty or Incorrect Items

Please check your order after delivery and before cutting, washing, sewing, altering or otherwise using the item.

If there is any problem with your order, including an item that is faulty, damaged or incorrectly supplied, please stop using, cutting, washing or altering the item and contact us as soon as possible with photographs showing the issue.

Returns

If your item is eligible for return under this policy, please contact us within 14 days of receiving your order and before returning the item.

Once you have contacted us, the item must be returned within 14 days.

Returned items must be unused, unaltered and in their original condition, with any original product packaging, tags or labels that came with the item.

For international returns, returned goods must be clearly marked as “Returned goods — relief claimed” on the package and customs declaration.

Return Shipping Costs

Customers are responsible for return postage costs.

Returns must be sent using a tracked postal service so that the parcel can be traced in case of delay or loss. Please keep the proof of postage until your return has been received.

Refunds

Once we receive and inspect an eligible returned item, we will let you know the outcome of your return.

Approved refunds will be made to the original payment method.

For UK returns, the cost of standard delivery will be refunded. Any additional cost for an upgraded or premium delivery service will not be refunded beyond the cost of the standard delivery option.

For international returns, original delivery charges, customs duties, import taxes and other charges paid directly to customs authorities, carriers or other third parties are not refundable by UniCraftJP.

If a returned item has been used, altered or damaged and its value has been reduced, an appropriate amount may be deducted from the refund. If the item has lost all or substantially all of its value as a result, no refund may be due.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

  • If you wish to cancel an order before dispatch, please contact us as soon as possible.

  • For fabric and other cut-to-length items, once the item has been cut or prepared to fulfil your order, we may not be able to cancel it.

  • For other items that have already been packed or are being prepared for dispatch, we will check whether the order can still be stopped before it is sent.

Contact Us

If you have any questions, please contact us at https://unicraftjp.com/pages/contact.